Customers Prefer Human Interaction Instead of Chatbots
- Posted by Wanda Lenoir
- On March 13, 2024
- Cutting Edge Products Magazine, Wanda Lenoir
An Ipsos Poll was conducted among U.S. consumers to get their views on artificial intelligence and other key topics. Most respondents (68%) have used chatbots, yet 77% of them would prefer not to utilize them. The poll also gave a “big picture” overview of how familiar participants understand AI and its applications.
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