Ace Hardware Experiences Cyber Breach

Posted: October 30, 2023
Category: Industry News

Oak Brook, Illinois-based Ace Hardware is investigating a weekend cybersecurity incident that has disrupted shipments.

According to an update from Ace Hardware President and CEO John Venhuizen, ”many of our key operating systems, including ACENET, our Warehouse Management Systems, the Ace Retailer Mobile Assistant (ARMA), Hot Sheets, Invoices, Ace Rewards, and the Care Center’s phone system have been interrupted or suspended.”

A subsequent notice to Ace dealers confirmed that there would be no store deliveries on Oct. 30 or Oct. 31.

The company added that there is no known impact to retailer in-store P.O.S. systems and credit card processing. The notice encouraged Ace stores to remain open. continues to operate, allowing customers to search and view products. But Ace said it would temporarily disable consumer ordering functionality. Doing so will prevent disruption of consumer experiences resulting from the inability to transmit orders to the retailer.

The co-op said it is “feverishly continuing the investigation and solutions to restore systems and operations.”

About Ace Hardware

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries.  Headquartered in Oak Brook, Ill., Ace, and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Cuautitlán Izcalli, Mexico. Ace also owns Ace Hardware Home Services, a collection of local service companies with experienced professionals dedicated to helping homeowners complete home maintenance tasks. Since 1924, Ace has become a part of local communities around the world and known as the place with the Helpful Hardware Folks. For more information, visit or