To our retailers and vendors:

True Value is temporarily suspending our direct ship (drop ship) program as we remain focused on our primary business during our bankruptcy case and as we finalize the closing process of our sale to Do it Best. Below are the steps and information you need to maintain any direct ship needs.

What is paused:

• True Value will temporarily restrict direct ship orders that would be billed November 4 – November 22.
• This change will enable True Value to build warehouse inventory in the short term and enhance seasonal fill-rates heading into winter and spring.

What to do during the interim time:

• We are aware that other parties are providing direct ship needs, and we understand those needs can be serviced by Do it Best. You may have seen communications from them to that effect.
• Because Do it Best likely will be acquiring our assets and combining our business with theirs in the next few weeks, we think it makes sense to send your direct ship business to them as the right choice to handle that business until our sale transaction is completed. If you have any questions about the Do it Best program, please feel free to contact 260-748-5588 or sales.support@doitbest.com.
• Of course, the decision on how to meet your direct ship needs during this time is entirely up to you and what makes sense for your business.

What happens after November 22:

• Direct ship billings through True Value will be fully available after November 22.
• Please note: There is no need to adjust or cancel any orders that have ship-dates past November 22. This includes Fall Reunion commitments and seasonal direct shipment needs. These orders and commitments will be honored in-full, and you should have confidence in our ability to support these needs heading into winter and spring.

We appreciate your patience, cooperation and understanding during this process. Please continue to reach out to us with any questions.

Thank you,

Today’s agreement between True Value and its lenders will have a huge impact. I believe it clears a significant hurdle so we can continue to move forward under our agreement to purchase True Value’s assets and operations.

Maybe more importantly, it reinforces that everyone’s focus is squarely on doing what’s right and best for independent home improvement dealers. While additional approvals must still be obtained, I’m excited that today’s milestone moment has been achieved and that we’re now on an accelerated path to closing.

Since the initial announcement a couple weeks ago, we’ve continued to be encouraged by the near universal support voiced by dealers and vendors. Like us, they see the tremendous opportunities to bring immediate and sustained stability and growth to thousands of stores around the world.

It feels good to know we can continue to work on our plans to provide a smooth transition in the month ahead. I’ve valued our discussions to ensure this is a big win for our member-owners, your retail partners, our vendors, and our respective teams. While there will be much to do, the future is very bright!

All the best,
Dan