Tighter Budgets Cause Surge in MRO Projects

Posted: August 21, 2023
Category: Hardware and Building Supplies Feature

Last year homeowners tackled expensive renovations and were willing to wait months for the services of contractors. Disruptions in the supply chain created a ripple effect that caused contractors to search the market to obtain the materials necessary to fulfill contractual obligations.

However, rising inflation, escalating material costs, and an unpredictable housing market have changed consumers’ perspectives. When people are uncertain about the future, they spend less on non-essentials and hire others to complete tasks they can do themselves.

According to Mallory Micetich, home expert at Angi, “optional projects” won’t be top-of-mind for homeowners this year. “With inflation still rising, most people won’t be rushing to take on fully optional projects. Homeowners are more likely to focus on non-discretionary projects, like fixing a broken fence or repairing a burst pipe.” In cases where homeowners choose to tackle more expensive projects, it will be done in conjunction with a related repair necessary to maintain essential functions within the home.

  • 9 out of 10 Homeowners are choosing to repair, renovate and improve their current properties
  • Sixty-five percent plan to turn their existing home into their “dream home.”

Reducing Energy Consumption
One of the easiest ways to save money is to make homes more energy efficient. Consumers will purchase more products that can help them lower their utility bills. Some home fixes to improve energy efficiency are more expensive than others. However, home improvement stores and larger home centers offer many solutions. These products can include low-flush toilets, specialty showerheads that monitor water flow, and smart thermostats. On a grander scale, the Inflation Reduction Access offers numerous tax credits that make it appealing for homeowners to install solar panels and energy-saving equipment.

How retailers Benefit from these trends
One of the greatest challenges for hardware store owners is effectively communicating what services and products the business offers to customers and the community. It’s essential to tell your story in as many ways as possible—on your website, social media, through customer reviews, and by word-of-mouth. Placing weekly sales flyers in a bin inside the store may have worked in the past, but technology changed the game.

Hardware stores’ advantage is the ability to foster trust and build authentic relationships with customers. It helps to be the neighborhood’s “go-to” place for advice, maintenance, and repair products. Your business is already positioned to leverage many trends driving consumer buying behavior. It requires doing more to create awareness by highlighting and promoting the products and services you already offer.

Build Endcaps that Promote Energy Savings
Create an end cap filled with products to help shoppers reduce energy costs. Staples can include CFL bulbs, furnace filters, power strips, and flaps for dryer vents. The product assortment can change based on the season. Winter is an excellent season to promote window and door caulk, wrap, and high-tech thermostats.

Promoting Specialty Services
Many customers have not learned what services are available because the information may not be posted in-store or on your website. Start by posting signs on the windows to get pedestrians’ attention—place signs in high-visibility areas inside the business. Also, post information on the website, social media, and targeted emails throughout the year.

Test Results for Popular Paints

Wanda Lenoir
September 1, 2020
Earlier this year, the Good Housekeeping Institute spent two weeks testing the most popular interior paints to determine which ones work best in different rooms. Here are a few of their expert recommendations and the reasons why they chose these specific brands.