Everyone has days when they feel like they’re running empty and can use a little help to smooth out the rough patches. The daily challenges of operating a hardware store can pile up quickly, and a few more employees during peak hours and selling seasons can make a big difference. Yet, in an uncertain economy, owners may be reluctant to significantly increase payroll costs by hiring a full-time worker. One option that is often overlooked and underestimated is hiring teenagers as part-time employees. With proper training, these young people can ease the workload while learning valuable skills that prepare them to become the next generation of workers.

• Gives young people an opportunity to earn money
• Teens stay active and learn useful skills
• Motivate teens to make an impact in the community
• Build habits that shape a strong work ethic

Admittedly, there are hurdles to overcome. But if done thoughtfully and with care, hiring teens can strengthen your store’s operation and make it an even bigger asset to the community. Using best practices and engaging in practical conversations can help you support the growth and development of teens who have energy, curiosity, and a desire to learn. According to the U.S. Bureau of Labor Statistics, about 35% of teens aged 16-19 have jobs. Employers report that teens who work part-time have stronger communication skills, better time management, and greater confidence. These are important qualities for anyone who works in a retail environment.

Overcoming Obstacles
When hiring teens, it’s essential for hiring managers to recognize the obstacles young people face and be prepared with simple solutions. Since most teens have never held jobs, owners should set clear expectations for the part-time position. While customer service etiquette and handling tools may seem like fundamentals, these are workplace practices that must be taught. Here are a few ways to equip teens with the knowledge they need to be successful.

• Create a simple, easy-to-follow training plan.
• Explain and demonstrate tasks.
• Partner teen with a seasoned, patient employee for several weeks
• Give frequent feedback, be direct and encouraging
• Encourage teens to ask questions as needed

Consider Legal Restrictions and Safety
It’s important to follow labor laws to make sure teens have a safe, positive work experience. Owners should assign young workers to jobs that reflect their abilities and skill levels. Many stores hire teens to stock shelves, run registers, assemble displays, and assist customers. Focus on light tasks that don’t require them to use dangerous equipment. Fourteen- to fifteen-year-olds can work up to 3 hours per school day or 18 hours per school week. They can work 8 hours on non-school days, but never past 7 p.m. during the school year.

There are no federal hour restrictions on 16-17-year-olds. However, they cannot work in hazardous departments that require them to use certain power tools, machinery, or dangerous equipment.

Identify the Best Times for Teens to Work
Every store has its own rhythm, and teenagers can be trained to fit in easily. Asking them to come in after school from 3 to 7 p.m. lets them help you with stocking, cleaning, and other basic chores that keep the store orderly. Saturday mornings are typically busy. Teens can carry customers’ purchases to their cars, restock empty shelves, and assist customers as needed. Since teenagers have more free time during the summer and on holiday breaks, owners can assign them to seasonal departments such as the garden center, Christmas displays, or endcap setup.

Long-term Benefits of Hiring Teens
Hiring teens is an investment in the future of the community. Many people who began working for a business as teenagers become reliable and knowledgeable employees by the time they are adults. It’s not uncommon for young people to work at local businesses while attending college or to stay with the company after graduating from high school. Additionally, teens help create a welcoming, community-centered environment that attracts families and young adults who want to support your organization’s efforts to hire community residents. Just as important, when they become adults, the teens you hire will always remember your store as the place they learned many of the skills they use to navigate life.